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ALLERGIES & LIFESTYLE

Are your products gluten-free?

Yes. All products are gluten-free.

Are your products hypoallergenic?

All ingredients are generally safe for all skin types, yet some people may still have individual allergies to certain plant botanicals. (The same holds true for any cosmetic or food ingredient). Those with extremely sensitive skin should conduct a patch test prior to use. Pangea ofers an open disclosure policy regarding ingredients, so if there is any particular botanical you seek to avoid, you will see it clearly listed in both the Latin and common English names on the ingredient panel.

Are your products vegan and cruelty-free?

Yes. All products certifed cruelty-free by Leaping Bunny. Almost all of our products are vegan, with the exception of beeswax in our Lip Balms and small amounts of honey in our Australian Wild Plum & Willow Facial Cleanser.

Do your products contain GMO ingredients?

No. Our products are made using non-GMO ingredients.

Are your products safe for children and pregnant women?

Yes. All products are formulated with the intention of being “always benefcial,” although a patch test may be useful when food or botanical allergies are suspected in any individual. Discontinue use if skin irritation occurs. Avoid contact with eyes. If pregnant, nursing or under a doctor’s care, consult physician. Not for internal use.

How is Pangea’s packaging sustainable?

We are proud to announce that Pangea Organics is the frst company in the world to use 100% Sugarcane Bio-Resin in all of our plastic tubes. In case you’ve never heard of Sugarcane Bio-resin, it is an alternative to petroleum-based polyethylene resin. Making this switch reduces the need for non-sustainable raw materials and helps lower greenhouse gas emissions. Our new tubes are manufactured in a LEED Certifed facility in the United States. They require no secondary packaging (like boxes), which creates a huge reduction in shipping components and paper use, and substantially reduces our carbon footprint. You can read more about our sustainable packaging practices at this link.


INGREDIENTS

What is the shelf life of your products?

All products have a minimum two year shelf life unopened and 12 months once opened. On the bottle: on the back of every product container in the cosmetics and bodycare industries, you will fnd an open container symbol with a number of months inside. This is the international “Product After Opening” (PAO) symbol depicting the minimum number of months a product remains stable after it has been opened.

Are your products petroleum-free?

Yes. All products are petroleum-free.


CERTIFICATIONS & RATINGS

Are your products certifed organic?

We have always been committed to using natural, wild-crafted, and organic ingredients. Our product line contains a minimum of 70% organic content.

Are your products certifed cruelty-free?

Yes! We live by a code that stands true for all of our brands, products we make, and the ingredients we use to make them. As the most impactful species on earth we believe that it is our job to protect our world and all of the beings we cohabitate with. Pangea is certifed by the Leaping Bunny Program as a cruelty free company to stand behind this.


BILLING

What payment methods can I use?

We accept payment via Mastercard, Visa, American Express, Discover, and PayPal.

My credit card was charged more than once, how do I get a credit?

Each time your credit card is charged successfully, you will automatically receive a billing receipt via email. Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations. If you have received more than one charge on the same item(s), please contact support@pangeaorganics.com or call toll free at (877) 679-5854 and we will work with you to resolve the issue and return funds to you promptly. Please include your order number in any email or have it available if you contact us by phone.


WEBSITE & TECHNICAL ISSUES

I’ve received an address verifcation error, what do I do?

Please contact support@pangeaorganics.com or call toll free at (877) 679-5854.

Why isn’t my US credit card being accepted?

The frst thing that you should check is that the “Billing Address” you entered into the check out form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your order cannot be processed. Second, please be sure your credit card has credit available. If you are still having difculty ordering, please contact support@pangeaorganics.com or call toll free at (877) 679-5854 and a representative will assist you further.